for your comfort & convenience

spiritual care

The chaplains of the Pastoral Care Department are available to serve your spiritual and religious needs, as well as those of your family. Newly admitted patients of all faiths are visited by a chaplain. Catholic and Jewish chaplains are available during the day and are on call for emergencies. The Eucharistic Liturgy is offered in the chapel, located in the main lobby, Monday through Friday at noon, Saturday at 8:00 p.m. and Sunday at 10:30 a.m. You are welcome to attend Mass or visit the chapel or Jewish Meditation Room as long as your physician approves and you are accompanied by a nurse's aide or volunteer. The Mass can also be viewed on Channel 6.

Kosher food can be ordered from the Nutrition Services Department and electric Sabbath candles are available from the chaplain or by calling the Pastoral Care Department. In addition, there are a few rooms available at a nominal fee for relatives of critically ill patients whose religious tenets forbid traveling on the Sabbath.

Chaplains can be reached in the Pastoral Care Department at ext. 5171 or ask your nurse or patient representative to make the contact for you.

barber / beautician

If you would like the services of a barber or a beautician, ask your nurse for the telephone number or ask the patient representative to make the arrangements for you. The patient representative can be reached by dialing '0' and asking the hospital operator to page her.

book cart / newspapers

A volunteer will bring a book cart stocked with books and magazines to your bedside. They can also take orders for newspapers.

flowers

Volunteers will deliver flowers to your room between 2:00 p.m. and
4:00 p.m. Flowers and balloons are not permitted on the Critical Care Unit (CCU). Patients in the Intermediate Care Unit, Rooms 271 to 279, may receive flowers.

gift shop

Personal care articles, infant wear, toys, candy, magazines, paperbacks, cards, flowers and gift items are on sale in the hospital's Dove Gift Shop in the main lobby. Staffed by volunteers, the shop is open daily from  9:00 a.m. to 8:30 p.m. and donates all revenues to the hospital.

If you don't see something in the shop or online that you would like, please let us know and we will be glad to assist. If you cannot visit your loved one or friend, we accept call in credit card orders. In addition patients often are not able to come down to the Gift Shop, but they can call us and we will deliver to their room.

The Dove Gift Shop and its staff are here to make shopping more pleasant and easier for you.

Just a few of the items that we offer:

  • Fresh flowers daily
  • Baby items
  • Russ berrie plush
  • Jewelry
  • Designer perfumes
  • Magazines
  • Gift boxed candy

Call In Orders
(845) 368.5443

Monday thru Friday: 8 a.m. - 4 p.m.
All orders received after 4 p.m. will be delivered the following business day.

Saturday and Sunday: 12 noon - 5 p.m.
All orders received after 5 p.m. will be delivered the following business day.

Refund Policy
We apologize but the Gift Shop offers no refunds.

interpreters

Sign and foreign language interpreters are available through your patient representative and the MCI Language Line. If you need a sign interpreter, please alert the patient representative or the admitting registrar so arrangements can be made in advance.

mail

Your mail is delivered to the nursing units four times daily, Monday through Saturday (excluding holidays). You may also receive express deliveries from Federal Express, UPS or other carriers. We will forward any mail that arrives after you leave to your home address.

Tell your family and friends that your mail should be addressed as follows:

Your Name
Room and Bed Number
Good Samaritan Regional Medical Center
255 Lafayette Avenue
Suffern, NY 10901-4869

notary public

This service is available through your patient representative.

television, phone and fax service

You may rent television, telephone and fax services daily through Television Rental Company. Their rental hours are from 10:00 a.m. to 7:30 p.m., seven days a week. If you did not request these services when you were being admitted, you may request them by calling ext. 5289 or you may ask your nurse to assist you. The service will be turned on that day.

Television Rental Company will ask for advance payment, but you need not make a payment on your first day in the hospital to have services connected.

The daily rate schedule is as follows:

  • Television: $5/day
  • Telephone: $3.75/day
    (This fee includes local calls; calls made outside the local Suffern exchanges should be billed to your credit card, charged to your home phone or called collect.) Cellular phones are prohibited inside the hospital building.
  • Fax Machine: $5.50/day plus daily phone service rental.

Please note: TV charges are not covered by hospitalization insurance. Payment for service must be made to Television Rental Company. The TV service is not run by Good Samaritan Regional Medical Center.

Telephone Service
For your convenience, bedside telephone service with your own direct-dial number is available in all areas, except the critical care units. The telephones are manufactured for use specifically at our facility and will not work in your home.

Receiving calls: Please make note of your number and let your family and friends know they can reach you without going through the hospital operator. Calls from outside the hospital can be directly connected to your extension by dialing 845-368 + 8 + room number for bed A (near the door) or 845-368 + 9 + room number for bed B (near the window). Remind your family and friends that calls are restricted between 10:00 p.m. and 7:00 a.m. to avoid disturbing other patients.

Placing calls: To make a local call, dial 7 + phone number. The following exchanges are considered local: 351, 352, 354, 356, 357, 362, 368, 425, 426, 574, 577, 578, 753.

To make a toll call within the 914 area code, dial 7 + 0 + phone number, then listen for further instructions from a New York telephone operator.

For toll calls outside the 914 area, dial 7 + area code + phone number. If you require assistance from a long distance MCI operator, dial 7 + 00. (Operator assisted calls from your phone to locations outside the dialing area are handled by MCI. You have the right, however, to access the long distance carrier of your choice. For AT&T, dial 7 + 102880; Sprint, dial 7 + 103330; or for Cable and Wireless, dial 7 + 102230.)

Fax Service
If you require a bedside fax machine, call Television Rental Company at ext. 5289.

Equipment for Special Needs
Specific aids, such as amplified telephone handsets, personal amplifiers, large button touch tone telephones, visual alerts or Text Telephones (TTY), are available to you without charge. Your patient representative will make the arrangements.

Public Telephones
Public telephones are located throughout the hospital for your visitors' convenience.

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