Please call the DOH’s COVID-19 hotline at 888.364.3065 or visit Health.NY.Gov for additional information. You can also visit the CDC.gov for updates and prevention tips.
Our Plan for Care
All WMCHealth hospitals and medical practices have long-standing and up-to-date protocols in place to respond to infectious diseases. These protocols include, but are not limited to:
- Strict adherence to care guidelines
- Protective attire
- Screening of patients and visitors for COVID-19 infections, symptoms or exposure
Our Commitment
WMCHealth is committed to providing a safe and comfortable care environment for patients, their families and our staff at all of our member hospitals and medical practices throughout the Hudson Valley. Our care specialists are working collaboratively with public health agencies and closely monitoring COVID-19 developments. Please call the DOH’s coronavirus hotline at 888.364.3065 or visit Health.NY.Gov or CDC.gov for additional information and prevention tips.
Mental Health Hotline: Call 914.216.7733
The COVID-19 anxiety and research hotline is staffed by trained medical personnel that are available 24 hours a day, seven days a week to provide free confidential telephone counseling services for members of the community and staff experiencing anxiety and depression as a result of the COVID-19 pandemic.
Resources
Rockland County DOH
New York State DOH
CDC
Updated: January 13, 2023
Visitation Guidelines Effective May 20, 2024
Bon Secours Charity Health System recognizes that patients need the support of family and friends while they are in the hospital or visiting for an outpatient appointment or procedure. We welcome visitors and request that you follow our visitation guidelines. Safety measures are in place for our patients, employees, and visitors. We appreciate your support and cooperation.
Bon Secours Charity Health System does not restrict, limit, or deny visitation privileges based on race, ethnicity, language, national origin, socioeconomic status, mental or physical ability, religion, sex, sexual orientation, or gender identity or expression.
Visitors will be restricted to healthy individuals 18 years and older. No more than two (2) visitors at a time.
Limited exceptions for special circumstances are being made to include patients at the end of life.
Guest Services
At our Lobby Main Desk, a Guest Service Associate will verify that your identification and a visitor pass will be provided.
General Visiting Hours are 9 a.m. – 9 p.m., one support person permissible 24/7
Ambulatory Surgery / Outpatient Areas
Patients scheduled for outpatient or ambulatory procedures may have two (2) visitors, who can accompany the patient through the admission process. Visitors can wait in designated family waiting areas while wearing a mask and adhering to social distancing guidelines.
Behavioral Health
Bon Secours Community Hospital Mental Health Unit is by appointment only. Two (2) visitors per patient are allowed.
New Directions requires pre-screening with counseling staff. Visitation is on Sundays with mandatory attendance to Family Education Meeting from 2 – 3 p.m. and visitation from 3 – 4 p.m. One (1) visitor is allowed.
Good Samaritan Hospital 3 West requires pre-screening with counseling staff. Visitation is on Saturdays only at 3 p.m. with mandatory attendance to Family Meeting from 2 – 3 p.m. and visitation from 3 – 4 p.m. One (1) visitor is allowed.
Emergency Department allows one (1) support person per day 24/7.
Inpatient allows two (2) persons at a time during general visiting hours. One (1) visitor permitted during overnight hours.
Maternity Services Visitation
Labor and Delivery and Obstetric Emergency Department
A support person and a Doula if present 24/7
Mother and Baby Units (Post-Partum)
- Up to four (4) visitors at a time/patient (This includes the support person and doula) during hospital visiting hours.
- A support person may stay overnight in patient’s room.
- Please be aware healthy siblings of the newborn age 2 and above will be allowed to visit in OB during the flu season.
Neonatal Intensive Care Unit (NICU)
Up to two (2) persons at a bedside at a time 24/7 after being screened upon entry to the hospital
Guidelines for Permitted Visitors
- All visitors will be asked for identification and must undergo symptom and temperature checks upon entering.
- Do not come if you are exhibiting any symptoms or feel ill.
- We ask that all visitors practice rigorous hand hygiene.
- General mask wearing is no longer required for staff or visitors, whether in public, clinical, or non-clinical areas.
- Individuals not required to mask may still choose to wear a mask based on personal preference.
Visitors must undergo symptom checks upon entering the facility and shall be denied entry if they report the following symptoms of COVID-19:
- Fever or chills
- Cough
- Shortness of breath or difficulty breathing
- Fatigue
- Muscle or body aches
- Headache
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- A positive viral test for COVID-19 in the prior 10 days, or close contact with someone COVID-19 infection in the prior 10 days
- Visitors must wear face coverings at all times, regardless of visitor or patient vaccination status
- Visitors should remain in the patient's room throughout the visit
- Visitors may be provided with and asked to wear additional personal protective equipment (PPE), as appropriate to the patient's condition
- Visitors who fail to wear Personal Protective Equipment as requested by staff will be asked to leave the facility
Visitors are welcome to safely visit our gift shop, cafeteria, chapel and Bikur Cholim room. Please note, visitors are not permitted to eat or drink in patient care areas.
All visitors must adhere to the above guidelines.
We appreciate your understanding and cooperation. If you have any questions related to our visitor policy, please contact the Patient Experience Department at 845.368.5111.
Testing
WMCHealth offers COVID-19 diagnostic testing at Good Samaritan Hospital. Testing is available by appointment only.
How do I make an appointment?
- Testing is available for current and former patients whose physicians are affiliated with Bon Secours Medical Group, Good Samaritan Hospital, St. Anthony Community Hospital and Bon Secours Community Hospital
- Please call your primary care provider for a referral
- You will receive a screening, and if appropriate, you’ll be given an appointment.
- Beginning November 21, 2022, the Good Samaritan Hospital COVID testing Drive Thru will be open three (3) days a week. The new days and hours open are: Monday, Wednesday and Friday, 9 a.m. - 1 p.m.
- Current and former patients whose physicians are affiliated with Bon Secours Medical Group, Good Samaritan Hospital, St. Anthony Community Hospital and Bon Secours Community Hospital can book a COVID-19 testing appointment using this MyChart link
What should I bring?
- When you come to your appointment, you will need to bring your photo identification and insurance card, if applicable.
When will I receive my results?
- At this time, diagnostic results can take up to five days.
Additional Information:
Please call the DOH’s coronavirus hotline at 888.364.3065 or visit Health.NY.Gov for additional information. You can also visit the CDC.gov for updates and prevention tips.
The self-pay cost for an individual seeking a COVID-19 diagnostic test is $75
Treatment
If you test positive for COVID-19, contact your primary care provider for the most appropriate treatment plan for you.
Suspension of Referrals for Monoclonal Antibody Treatment for COVID-19
WMCHealth is not currently accepting referrals for the COVID-19 monoclonal antibody (mAb) treatment, as the available mAbs are not effective against the predominantly circulating SARS-Cov-2 variants. Prevention remains the method of protection against COVID-19. We strongly recommend that all eligible individuals receive COVID-19 vaccine and booster doses, and mask and test when appropriate. Please contact your primary care provider if you have any questions about COVID-19 prevention or treatment.
Updated: January 13, 2023
WMCHealth Vaccine Information
Please check with your local provider, health department or pharmacy for vaccination and booster availability near you.
Valhalla
Guidance for the New York State Vaccination Program is available here.
Please call 914.202.4530 to schedule an appointment through our drive through vaccination center. Appointments are required.
A parent or legal guardian must accompany all children and proof of the child’s age is required.
Poughkeepsie
MidHudson Regional Hospital
241 North Road
Poughkeepsie, NY
Every Wednesday, 8 a.m.- 4:30 p.m. (3:30 p.m.- 4:30 p.m. for pediatrics)
A parent or legal guardian must accompany all children and proof of the child’s age is required.
Appointments required. To schedule an appointment, call 914.202.4530.
Suffern
Good Samaritan Hospital
255 Lafayette Avenue
Suffern, NY
Every Monday, Friday and Sunday, 8 a.m.- 10 a.m.
A parent or legal guardian must accompany all children and proof of the child’s age is required.
Appointments are encouraged. Click here to schedule an appointment.
Additional Resources
Updated: January 30, 2023
WMCHealth Post-COVID-19 Recovery Program
Post-COVID-19 Care for Ongoing Recovery
The Tri-State area has been one of the hardest hit in the nation during the COVID-19 pandemic. Today, many people who became ill from the coronavirus continue to deal with long-term issues surrounding their physical, mental and emotional health and quality of life. Sometimes referred to as “post-COVID syndrome” this is a very real health issue. And, it is treatable. This program gives our patients access to evaluation and a wide range of specialty care for their mental and physical health.
Request an Appointment | Call 914.592.2400
Updated: January 9, 2023